Conflict Resolution – Module Three

Conflict occurs naturally in all kinds of settings–whether it’s in personal, professional, or workplace relationships. Conflict resolution skills are necessary to address the complexity of relationships constructively. Used effectively, these skills can promote individuals’ capacities and responsibilities for making better decisions, building a sense of community, fostering mutual respect and cooperation, and developing the use of fairness as a basis for resolving disputes.

If you are eager to improve your personal and professional relationships, Mercer’s Conflict Resolution program will equip you to be a better listener, understand why managers don’t address conflict, learn about different conflict styles and behaviors, manage high-conflict people, and develop your own approach when dealing with conflict.

Ignoring workplace conflict can decrease productivity and lead to lower morale. Employees at all levels who are skilled in conflict resolution bring value to their workplace; their skills help them and other employees with job satisfaction, promotions, and effectiveness in the workplace.

This program will provide you with the skills to build relationships, improve goal achievement, enhance commitment, and generate new insights. The benefits of this program include:

* Reduced costs
* Increases performance
* Retain your top performers
* Manage risk

Power/Emotion and High-Conflict People

Power Myths
Power/Rights/Interests Triangles
Power Currencies
Attributions and Cognitive Dissonance
Feelings and How to Deal Effectively with Them
Becoming Warriors of the Heart